By Anonymous
January 27 2004--Features of the latest Help Desk Software- Cynergy
“Trouble (active) Ticket” software handles both direct email and online submissions with Multiple language support.
• Quick user sign-up
• File attachments from web based form
• Ability to assign a priority for the support request
• View support request history
• Submission tracking without logging in via the help desk submission key
• Unlimited number of users
• Flood prevention for incoming e-mails. This prevents users from submitting requests faster than the rate you specify.
• Searchable knowledge base managed by staff members
“Contact Manager” provides traditional phone, and online, multilingual customer support. Extensive Managerial features include templates, performance tracking and knowledge base management.
• CRM Performance tracking: sales staff can view the percentage of deals they have closed
• Customer support requests can be assigned to other staff members
• Staff members can view or attach files when updating requests.
• Easy call display shows pending sales and forecasted closings.
• Predefined templates
• Knowledge base management system
• Easily customize the system design via templates
• Edit the help desk CRM email response templates
• And much more...
Cynergy Server or Hosting: Host our application in-house at your business. Server Prices for a server preloaded with Cynergy Help Desk and ready to run are $1,565.00. OR we can host the application for you at our facilities. Your company avoids concerns with software application installation, maintenance, and memory capabilities on your systems.
View an online demo of Cynergy Help Desk features at http://www.cynergysoftware.com/softwaredemo.php
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By Anonymous
Tempe, AZ March 16, 2004 -- Evolved Systems, Inc. (dba Supply and Service), provider of facility operations technology, announced today that C.H. Stone Plumbing of Los Angeles, CA has begun realizing the benefits of an online service desk.
C. H. Stone Plumbing Co., Inc. provides services to the industrial, commercial, institutional, manufacturing, medical and defense industry. The plumbing company has stood above the competition by provide exceptional customer service. C.H. Stone Plumbing has further extended their client support through softWrench™, their website and online service desk. Through C.H. Stone’s new website their key clients will have the ability to request, update and check progress on work requests through the internet providing yet another way for C.H. Stones clients to request work anywhere they have access to the internet.
“Supply and Service has exceeded our expectations of providing us with a web based request tool. They have also taken the IT management of these products off of our hands and made the implementation process quick and seamless. They understand our processes and needs and have definitely met our expectations,” said Timothy Brink, President of C.H. Stone Plumbing.
Three of C.H. Stone’s primary clients will start using softWrench at the end of March 2004. All requests whether called in or written down by a technician in the field will be entered into softWrench creating one place for all service request information. C.H. Stone will also be able to tie work through softWrench into their accounting application making billing more accurate and timely.
‘Our applications have helped our clients streamline their processes that saves them time, provides them with better reporting and reinforces or established best practices”, said Ted Ritter President of Supply and Service. ‘C.H. Stone will see return on investment quickly because of their dedication to the applications and the process.’
About Supply and Service
Since 1997, Supply and Service offers facility operations technology solutions benefiting building owners, property managers and service contractors. The company provides application hosting and long term support solutions for Maximo and softWrench™, the facility portal, which integrates work order management, move management, conference room scheduling, mobile suite, floor plans, and lease administration. Customers realize benefits in weeks rather than months and can quickly make sound decisions based on comprehensive reporting, trending, and cost savings. More information on Supply and Service can be found at www.supplyandservice.com.
This article courtesy of http://pfc-soldier-named-joseph-a-butler-in-world-war-2blog.krapoo.info/.
You may freely reprint this article on your website or in
your newsletter provided this courtesy notice and the author
name and URL remain intact.
By Arleen M. Kaptur
You have a great idea for a story or an article. It’s perfect and the thought of sharing it with others knows no bounds.
There is your computer, your desk, and you are ready. Fingers on the keyboard, and you click away putting those special thoughts into black and white form. Something is happening - it isn’t the same story - everything is different and someone stole your Emmy Award.
What happened? Between the great ideas in your head and the reality on paper - something did definitely happen. Before you check out the latest crime statistics in your area, take a moment and a deep breath.
Your story is there but in your mind’ eye it was complete, total, and without any errors or revisions necessary. It was just there - a perfect, pretty package that needed no ribbons or fancy paper. What you have on paper is reality - this is your story in the form the world will see. Your thoughts are there, the words are there, but they do need the ribbons and fancy papers.
Each person has their own way of thinking - their own way of reacting. We don’t even think about it - it’s just there. We don’t flick a switch and we don’t push a button. It’s just there and there is good. Every writer soon finds out what that burst of energy, that literary genius really is. It’s the birth of a story, an article, a poem, or whatever the final outcome will be. Without this “spark” there would be no literature in the world.
Did you ever touch an outlet the wrong way or pull a plug and that white/blue spark just rushes out? When that spark came, it made you jump. It motivated you to stop doing whatever you were doing. It directed you to take precautions. You realized that you had to do something at that very moment.
Well, writing is just like that. The spark is there, but it comes in a beautiful rainbow of colors. It does give you a jump, and you will feel that you need to find paper and pencil and write this down. It motivates you to start thinking beyond that initial idea, to gently Many of the greatest writers in history wrote gems that came to them on napkins, the back of envelopes, or even matchbooks. The main point is that they did write them down so that they could refine their thoughts, polish them up and have something that they could be proud to offer to the general public.
Now take a second look at what you typed. It doesn’t seem so bad. Maybe, it could use a little work, a tuck here, and a push there. The monumental first step is looking right back at you. It’s there - you have it down on paper. You didn’t forget it, lose it, or throw it away. Whether you continue on this thought trend is entirely up to you. If not, put that piece of paper in a file folder that you can aptly call “Genius.”
You can go to sleep tonight with the knowledge that your folder has the start for a literary giant if and when you take the time to work on it. Check your “Genius” file every so often. That same thought will take on different meanings, new outlooks, and strange new directions. The main point is - it’s there. You saved it - and the future of literature will someday thank you when you transform it into the next bestseller or classic.
Welcome to the wonderful world of writing
©Arleen M. Kaptur 2002
Arleen has written numerous articles, e-books and the novel SEARCHING FOR AUSTIN JAMES.
mold it, weed it, and then redo it in the form that it will finally take. You have to take that first step or nothing would happen. There would be no literary work coming forth.
Website:
http://www.rusticliving.info
http://www.webspawner.com/users/rusticliving/index.html